Why did the status change on my customer order?
Customer orders have a symbiotic relationship with Purchase Orders and Invoices.
When activity happens on the Purchase Order, it reflects on the Customer order.
- When a customer order is first created, the status will be "Open".
- Once you have created a purchase order from the customer order, the customer order and purchase order status will change to "PO Generated".
- When the purchase order has been sent to the supplier, the status will change to "Ordered".
- When the products have been received from the supplier, the status will change to "Received" or "Partially Received".
- When the customer order is ready to be invoiced, the customer order status will change to "Invoiced".
- When the invoice is paid, the status will change to "Paid".
