Why did the status change on my customer order?

Customer orders have a symbiotic relationship with Purchase Orders and Invoices. 


When activity happens on the Purchase Order, it reflects on the Customer order. 

  • When a customer order is first created, the status will be "Open". 
  • Once you have created a purchase order from the customer order, the customer order and purchase order status will change to "PO Generated". 
  • When the purchase order has been sent to the supplier, the status will change to "Ordered". 
  • When the products have been received from the supplier, the status will change to "Received" or "Partially Received". 
  • When the customer order is ready to be invoiced, the customer order status will change to "Invoiced".
  • When the invoice is paid, the status will change to "Paid".