Explain the statuses on the customer service item

The status of a service is a reflection of the progress of the service. There can be one (or many items) on a service order, as a result each service item will have their own statuses and they must be manually changed by the technician. Those service item statuses are "Open", "Diagnosed", "Parts Ordered", "On Bench", "Cancelled", "Cancelled/Return", and "Invoiced". 

There are also statuses at the Line Item and Service Order level. These statuses are updated by ClerkHound, based on service order's activity. For example, when a line item is copied to an order, that line item status will be changed to "Ordered". When the service order is invoiced, the status will be changed to invoiced. When the invoice for the service is paid, the status will be changed to paid.

Service Item Statuses:

• When a service is first created, the status will be defaulted to "Open".
• When the technician uncovers the problem, the technician will change the status to "Diagnosed".
• If parts are ordered, the technician will change the status to "Parts Ordered".
• When the service is being worked on, the technician will change the status to "On Bench".
• If the customer decides to cancel the service, but the item does not have to be returned, the technician will change the status to "Cancelled" 
• If the item does need to be turned, the technician will change the status to "Cancelled/Return". 
• When the service is completed and ready for the customer, the technician will change the status to "Complete".

Service Order Statuses:

• When the Invoice button is clicked, the status at the line item and Service Order level will change to "Invoiced".
• When the Invoice for the service is paid, the status at the line item and Service Order level will change to "Paid".

Line Item Statuses:

• If a line item is copied to an order, and then a purchase order was created, the line item status on the Service Order and on the Customer Order will change to "PO Generated".
• When the purchase order is sent to the supplier, the line item status on the Customer Order and on the Service Order will change to "Ordered".