Why do I not see the chat support icon?

When you’re logged into ClerkHound, the real-time chat support icon should appear in the lower left corner of your screen. If you don’t see the icon, follow these steps:

1. Check for Browser or Extension Blocking

   • Test in Incognito/Private Mode:
     Open ClerkHound in an incognito or private browsing window. If the chat icon appears, a privacy or security extension may be interfering with its display.
   • Identify the Problematic Extension:
     Temporarily disable your browser extensions one by one. After disabling each extension, log in to see if the chat icon appears. Once you’ve identified the extension causing the issue, review its settings to allow traffic from app.clerkhound.com.

2. Enable Third-Party Cookies

   • If no extensions are causing the problem, your browser might be blocking third-party cookies. Go to your browser settings, find the third-party cookie options, and add app.clerkhound.com to the Allow list.

3. Contact Support

   • If you still don’t see the chat support icon after following these troubleshooting steps, please contact our support team at [email protected] for further assistance.

Following these steps should help you resolve the issue and access real-time online support.